Straight answers,
including the short ones.

Housekeeping was built for a weak signal: a completed clean or a recorded payment is queued on the device and retried with an idempotency key, so it cannot apply twice. The rest of the console needs a connection and says when it has lost one. A night audit is not something we pretend works offline.

No. Availability is enforced by a database constraint on overlapping assignments, not by a warning in the interface. Two requests for the same unit and night end with one confirmation and one refusal.

Yes. Owner, manager, front desk, finance and housekeeping see what their job needs, and property access can be narrowed per person. Every sensitive action is attributed to the person who took it.

The console is responsive and housekeeping is designed touch-first. There is no native app yet; the web app works today, and a native shell is on the roadmap rather than in the App Store.

Yes. The notification bell is derived from the rows themselves: arrivals and departures today, overdue cleaning, blocked units, unanswered enquiries, failed email and plan limits. Fix the underlying thing and the notification disappears — there is no second copy to go stale.

Yes. The booking page has an enquiry form; the question lands in the console with the stay it is about. A reply is emailed from the property's own identity and kept in the thread, so the next shift can read what was promised.

Yes. “Log an enquiry” records the property, contact details, stay dates, source and the question, then behaves exactly like one from the website — including the reply thread and the status.

No. Not on a booking from your own website and not on one taken at the desk. Card processing is charged by Paystack at their rate; we do not add a spread, and the subscription is the only line on our invoice.

Connect your own Paystack merchant account, choose a deposit or the full stay, and the guest pays on Paystack's checkout. Only a verified gateway payment counts as collected. Card details never reach NiroStay.

Yes. Record it against its reference, with who took it and when. It moves the balance and is labelled as recorded rather than verified — the distinction matters when a guest says they paid.

Rates are stored in basis points and scoped by property and charge type. Tax lines are derived from the rules and marked as derived, so a derived line can be told apart from a hand-typed one. A period can be retaxed with a preview before anything is written.

Yes. Tax invoices and credit notes take numbers from your own per-organisation sequence. A credit note corrects an invoice; nothing is deleted to make a total agree.

Yes. Properties can trade in different currencies. Organisation-wide figures are reported per currency and never added together, because a naira total of a dollar room is not a number anyone can defend.

A refund comes out of the payment it belongs to, cannot exceed what remains, and needs a reason. It moves the folio balance immediately and is recorded against the person who authorised it.

Through a Channex channel-manager adapter that is built and tested against a stub provider. Live OTA accounts are onboarded property by property; we will not tell you a channel is live until a test booking has run through it. See integrations for the honest status.

On Growth and Portfolio. Starter is the front desk, the booking page and operations without OTA distribution. If you only sell direct and by phone, Starter is the right plan.

On Portfolio, yes: add the DNS record we give you, we verify it and serve the booking page at your own hostname. On Starter the page is served at your organisation's address.

Not today. It is a distribution product with its own economics, and we would rather not pretend a feed is a channel.

No. NiroStay sends transactional messages — confirmations, receipts, enquiry replies — from your identity. Your guest list is not ours to market to.

₦35,000 a month for Starter (up to 10 units, one property, five staff), ₦85,000 for Growth (40 units, three properties, unlimited staff) and ₦165,000 for Portfolio (150 units, unlimited properties, own hostname and API). Enterprise is agreed per organisation. All prices exclude VAT. See pricing.

Fourteen days with your real units, rates and team, no card. It starts when the organisation is created, not when you first open the console. If you do nothing, the trial ends and the account becomes read-only rather than being charged.

A bookable room, apartment or suite. A unit blocked for maintenance still counts because it is still part of the inventory; a unit you archive does not. Booking sites are not a billed dimension.

Yes. Moving up during a paid period takes effect at the end of that period, so you keep what you paid for; during a trial it applies immediately. Downgrading never deletes properties or units — it asks you to archive what you no longer run.

By bank transfer or card. Every payment gets a VAT invoice. Need a purchase order, a different billing address or procurement paperwork? Write to [email protected]; it is handled by a person, not a portal.

Twelve months for the price of ten — two months free. The plan and limits are identical; only the cycle changes.

Nothing locks mid-shift. Reservations, check-ins and the guest booking page keep working while the commercial conversation happens. The account is not suspended without a conversation first.

Each deployment has its own database, and organisations are isolated at the row and address level. Hosting, backup frequency and retention are agreed per deployment and written into the agreement; the security page lists what is and is not claimed.

Yes. Reservations, guests, folios and reports export as CSV, scoped to your organisation and your role. The terms include a 30-day export window after termination.

You export it, and the deployment's deletion is agreed in writing. There is no exit fee and no data hostage. A guest's personal data is kept only for the purpose it was collected for while the account is active.

No, and we do not claim to be. There has also been no third-party penetration test yet. The security page names those gaps rather than burying them, because a certificate you do not have is worse than a limit you admit.

The people in your organisation whose role needs them, narrowed by property access where you set it. Sensitive actions are attributed in the audit log. We do not sell guest data or use it to market to your guests.

Email [email protected] for product and operations, or [email protected] for invoices and plans. A walkthrough request gets a reply within one working day.

Email support on Starter, priority support and team onboarding on Growth, and a named contact on Portfolio. Enterprise support is agreed in a service-level agreement.

Onboarding includes a walkthrough for the front desk and a separate one for housekeeping. It is the same console you can try now, with your own units in it, not a slide deck.

Yes, and please tell us before you tell anyone else. The security page has the contact route. We will confirm receipt and keep you updated on the fix.